“A hug makes a big difference. It doesn’t need to be physical, it can also be words, a sign of hope. People need to feel it when they are in a siege, when they are abandoned.”
Staffan de Mistura is the Special Envoy for Syria of the United Nations Secretary-General. In his talk, Staffan describes his experience and lessons learned as a UN official at a refugee camp in the Balkans in 1999.
Stockholm Peace Talks 2017. Recorded at Stockholm City Hall on March 21, 2017.